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Delivery service terms & conditions

Australia Post

Updates to Australia Post ‘Signature on Delivery’ service changes to ‘Signature on Delivery with Authority to Leave’ on 2nd April 2017. This means that unless there is no ‘safe place’ to leave a parcel, Australia Post will not leave a calling card. As proof of safe delivery, Australia Post will take a photograph of your parcel in this location. Instructions to leave – you can also leave special instructions (in the Additional Info during Checkout) for your parcel to be left in a safe location should you not be at home. Please note, however, that by doing so you take responsibility for any loss or damage after it is delivered. We suggest, that if no-one will be at home to sign for your parcel you use a work address for delivery of your order.

Incorrect Addresses and RTS

It is the responsibility of the buyer to provide Down To Earth Organics with the correct shipping address for their order. Australia Post charges a fee for parcels that are Returned to Sender (RTS) and this fee will inevitably be passed onto the buyer if incorrect details were provided at the time of the order. Orders can be re-sent, only to correct addresses and at the expense of the buyer.

Returns and Refunds

If for any reason, you have any concerns about any products sold to you by Down To Earth Organics, please call or email us. We will endeavour to resolve the issue to your satisfaction. Any refunds for orders using credit card details will be credited back to the original credit card that was used to place the order. If you are not satisfied with a product once you receive it, you are welcome to return it to us within 14 days, unused and in a saleable condition with the original packaging, and we will refund your money (the buyer pays for all shipping costs). However, please contact us first to advise that you are returning the product.   Should you believe the product is faulty, please contact us immediately to discuss the best course of action. Please do not return products without first contacting us. In the case of a faulty product, the first course of action is to have a replacement part or full product sent to you. In some circumstances and only after consultation with us faulty products can be returned to us for refund, buyer pays freight costs.

Eco Friendly Packing Materials

We are committed to the use of recycled packaging, in fact all of our orders are packed using recycled, biodegradable or degradable materials where possible. The white ‘foam’ like packaging material we use is bio-degradable (made from starch and water). The air cushions we use are bio-degradable, you can pierce them to expel the air and then put them in your compost. We only use a small amount of bubble wrap where essential, and this is recycled from the packing materials we receive from our suppliers, the green bubble wrap we use in degradable. Keep the cycle alive by re-using it! 

We gladly offer a free gift wrapping service. Just let us know if you would like this when you check out in Additional Information when you reach the checkout.


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