Returns

We accept returns on new products within 30 days of the delivery date for either a refund to your original payment method or a store credit to use toward future purchases. Only products purchased directly on downtoearthorganics.com.au are eligible for return. Please note that refunds can only be processed to the original payment method, or to a store credit - we are not able to refund to alternate payment methods.

Refunds will exclude the amount of any outbound shipping costs and return label fees. If you wish to use your own shipping method to send your items to us, please include your invoice or order number in your return shipment and send us a message at hello@downtoearthorganics.com.au with the tracking information.

For international orders, any taxes or duties incurred against your purchase are non-refundable through Down to Earth Organics as this is paid directly to your local customs. We can recommend reaching out to your local customs office for assistance with refunds on tax and duties collected for your returned order.

Down to Earth Organics monitors return activity for abuse and reserves the right to limit returns or exchanges. Repeated returns behavior may lead to the closure of your account or future orders being refused at our discretion.

Please reach out to us at hello@downtoearthorganics.com.au with any questions.

To initiate your return, visit our Returns Center here and enter your order number along with the email or post code that was used for the order. Once you provide this information, you will be taken through the next steps to complete your return.

Quick tips to streamline your return:

• Pack the item(s)
• Remove any previous mailing labels from the shipping box
• Drop off your package at your local Aus Post location or arrange a pickup here

Gift Returns

For gift orders, please select the option for "Returning a gift?" to provide the order number, shipping zip code, recipient name, and your email address.

The original purchaser will not be notified of the request and returns will be processed as store credit.

Refund Requests

If you created a return processed for store credit but wish to receive a refund or wish to send your items back using your preferred shipping method, please ship your items to:

[Insert Return Address Here]

We do not offer exchanges at this time.

If an item did not work out and you wish to try an alternative, we can recommend proceeding with returning and placing a new order for the item you wish to purchase.